At Wear.Soulthread, every order is carefully inspected before dispatch. If there’s a genuine issue with your order, we’ll be happy to assist you.

All sales are final unless the item received is defective, incorrect, or damaged.

Eligible for exchange

You may request an exchange if:

• You received the wrong item.
• Your item has a manufacturing defect.
• You received the wrong size due to our packing error.

Exchange conditions

• The request must be made within 7 days of receiving your order.
• The product must be unused, unwashed, and in its original condition with all tags and packaging.
• Items showing signs of wear, washing, or damage caused after delivery are not eligible for exchange.

How to request an exchange

Contact us on WhatsApp: +92 336 6661813

Please include:

• Your order number
• Clear photos of the product and the issue
• A brief description of the problem

Once your request is reviewed and approved, our team will guide you through the exchange process.

Important notice

• Exchanges are subject to stock availability.
• We do not offer refunds.
• We do not accept exchanges for incorrect size selection by the customer, change of mind, or personal preference.

Thank you for shopping with Wear.Soulthread. We appreciate your trust and support.